Question

The SQZ Company uses a computer application that allows managers to view the number of callers that are currently in queue and waiting for a customer-service representative to help them. This is an example of a:

Answer 1

The SQZ Company's application is a real-time reporting tool used in operations management to facilitate capacity management by providing live queue data to managers.

Step-by-step explanation:

The computer application used by the SQZ Company that allows managers to view the number of callers in queue for customer service is an example of a real-time reporting tool. Such tools are vital in operations management and customer service environments as they provide current data on the status of various operations, allowing for immediate action and decision-making. These types of applications can greatly enhance a company's capacity management efficiency by equipping managers with the information necessary to adjust staffing levels or processes on the fly to meet customer demand.