Final answer:
The incorrect statement about open transactions is that the practitioner can 'fix the problem by amending the client's tax return.' Open transactions can be influenced by a practitioner, but they cannot use amendments to change completed transactions for a better tax result. Therefore, d is the correct option.
Step-by-step explanation:
Regarding open transactions, the incorrect statement is: d. the practitioner can fix the problem by amending the client's tax return. An open transaction typically refers to a tax-related matter that has not yet been finalized. In such cases, a tax practitioner indeed has the opportunity to suggest changes to the client to potentially achieve a better tax result and has some influence over the client's tax liability until the transaction is completed.
However, once the transaction is completed and reported on the client's filed tax return, the practitioner cannot fix issues simply by amending the tax return. There are rules and limitations concerning when and how a tax return can be amended. Amended returns are typically used to correct errors or include information not previously reported. They are not used to alter completed transactions to achieve a more favorable tax outcome after the fact.
If the government is slow in sending you a tax refund or seems unable to answer your questions, paying your income taxes through a different organization is not an option. While the government can reorganize or change its approach due to pressures for greater efficiency and improved customer responsiveness, these changes are not as immediate as those in the private sector, where businesses can fail due to lack of efficiency or poor customer service.