Final answer:
An incident in hotel management refers to a specific event or situation that occurs within the management of a hotel. This could involve various scenarios such as customer complaints, staff conflicts, operational issues, or safety hazards.
Step-by-step explanation:
An incident in hotel management refers to a specific event or situation that occurs within the management of a hotel. This could involve various scenarios such as customer complaints, staff conflicts, operational issues, or safety hazards. One example of an incident in hotel management could be a hole in the wall caused by a guest or staff member.
For instance, imagine a guest becomes upset and damages a wall in their hotel room. The hotel management would need to address this incident by repairing the wall, ensuring the safety of the guests, and possibly taking appropriate actions against the responsible person. Incident management in hotel industry involves efficient problem-solving, effective communication, and maintaining a high level of customer satisfaction.