Final answer:
The PC troubleshooting process includes asking questions about the problem to understand it and working carefully through the steps that make the problem occur to diagnose the issue.
Step-by-step explanation:
The PC troubleshooting process typically includes systematic steps to diagnose and resolve issues. When addressing a problem, two fundamental aspects in the process are a. Asking questions about the problem, which is essential to understand what the issues are, and c. Working carefully through the steps that make the problem occur, which helps to reproduce the issue and narrow down the possible causes. Seeking a refund from the manufacturer or getting a new PC might be considered later on if the issue is irresolvable and covered under warranty terms, but these are not part of the initial troubleshooting steps.
Understanding the problem through questioning and recreating the error by working through the problem's steps are key strategies in determining whether a solution is reasonable. Without establishing these initial steps, attempting to address the root cause would not be feasible.