Final answer:
The original average wait time was 5 minutes before the increase to 6 minutes which is 20% longer.
Step-by-step explanation:
The average wait time is currently 6 minutes and this is 20% longer than the average wait time when the study started. To find the original average wait time, we need to divide the current average wait time by 1.20 (since 20% longer means it is 120% of the original time).
Original average wait time = Current average wait time / 1.20 = 6 minutes / 1.20 = 5 minutes.
Therefore, the original average wait time was 5 minutes, which makes option c the correct answer.