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1 vote
The card holder calling in, yelling about their bill, is demonstrating effective communication.

a) True
b) False

1 Answer

5 votes

Final answer:

The cardholder yelling about their bill is not demonstrating effective communication, which involves respectful and clear exchange of information. Yelling suggests hostility and may prevent constructive problem-solving.

Step-by-step explanation:

The statement that a cardholder who is yelling about their bill is demonstrating effective communication is false. Effective communication involves clarity, respect, listening, and a level of calmness that allows both parties to exchange information without confrontation. Yelling can imply that the communication is hostile and not open to understanding or problem-solving, which may hinder the resolution of the issue at hand. Instead, effective communication would involve the caller explaining their concerns in a respectful and clear manner, and the receiver of the call listening actively and responding with helpful information.

User Ian Ozsvald
by
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