Final answer:
The last step in an ongoing training program is to collect feedback, which helps in assessing the training's effectiveness and identifying improvement areas. It constitutes part of the Program Evaluation Phase and is critical for ensuring the program's relevancy over time. Option d.
Step-by-step explanation:
The typical last step when implementing an ongoing training program is d. collect feedback. The reason collecting feedback is pivotal is that it allows for the evaluation of the training program's efficacy and its impact on job performance. This step falls under the Program Evaluation Phase, ensuring the training's continued relevance and effectiveness. Buy-in is essential at every step to ensure that all stakeholders, such as researchers, staff members, and community stakeholders, are engaged and given the chance to contribute their insights.
Collecting feedback can also help identify areas for improvement and adapt to changing needs, especially when facing frequent staff turnover. According to a 2003 study by Arthur et al., effective organizational training can be measured in various ways, ranging from employees' immediate reactions to long-term results like productivity and revenues. Consequently, feedback is crucial for evaluating these outcomes and fostering continuous improvement in the training process.