When communicating online, it is important to understand there is no vocal tone or body language, as there is in face-to-face conversation. What are some things you can do when communicating online to maintain appropriate netiquette? Use details to support your answer.
Some starter ideas to get you going:
- Avoid the use of slang and profanity.
This signals a lack of respect and professionalism.
- Avoid using all caps when composing the message.
This comes across as yelling and is inappropriate for business communication.
- Ask for clarification and repeat back the message to ensure the understood message was the intended message.
Do not make assumptions when information is vague. For example:
Mary: Send me the report by 4 tomorrow.
John: Just to clarify, do you mean 4 PM tomorrow?
- Avoid the use of jargon or idioms if communicating with a person from a different culture.
This will increase confusion in a conversation.