Final answer:
Servers can handle complaints from guests on the premises by actively listening, seeking out solutions, and monitoring the results.
Step-by-step explanation:
In order to handle complaints from guests on the premises, servers can take several actions. Firstly, it is important for servers to actively listen to the complaints and gather specific details. Next, servers should seek out solutions to address the issues, such as implementing new procedures or making physical changes to the premises. Finally, servers should ensure that the implemented solutions are effective by monitoring and evaluating the results.
Example: At Gavi's Fast Food Restaurant, when customers complained about the confusion in lining up to pay, the lunch-hour manager bought floor markings to show customers where to line up for each cash register. As a result, there were no more customer complaints about line-ups and the store served a higher number of customers more efficiently.