Final answer:
Two critical issues in order taking for dining operations are efficiency and accuracy. Efficiency ensures a fast service particularly during peak times, and accuracy ensures customer satisfaction and food safety.
Step-by-step explanation:
In casual and fine dining operations, two key issues that must be addressed in order taking are efficiency and accuracy. Given the scenario where students are looking for seating in a campus restaurant with concern for time, it is crucial that the order taking process is quick and error-free to ensure customer satisfaction.
Furthermore, as students are interested in eating as a group, this highlights the importance of accommodating group seating arrangements efficiently, another aspect of service that needs attention in the order taking system.
Efficiency in order taking is essential in both casual and fine dining establishments to maintain a steady flow of service, especially during peak hours like the ones observed on campus. This involves the need for a clear system for lining up and paying as exemplified by a lunch-hour manager's action in improving the queue system at Gavi's Fast Food Restaurant.
Accuracy is equally important to ensure that each customer receives exactly what they ordered. This minimizes complaints, dissatisfaction, and the potential for food wastage due to incorrect orders. For example, can a particular food item be associated with the occurrence of disease among the people who ate at the restaurant? If yes, understanding this could lead to improving the accuracy of order taking to prevent such incidents.