Final answer:
In the manual order system, orders are written by guests or servers and given to the kitchen staff. The example shows how proactive problem-solving in a fast-food restaurant led to increased efficiency and customer satisfaction after implementing a new system for lining up at cash registers.
Step-by-step explanation:
The order-taking method in which the order is filled out by the guest or server and then manually delivered to the production staff for preparation is known as the manual order system. In the scenario provided, the student who worked at Gavi's Fast Food Restaurant faced a customer service issue related to the payment line-up process being confusing. By implementing floor markings to guide customers to the proper lines for each cash register, as a result, the number of customer complaints decreased, and the restaurant experienced improved efficiency and higher customer throughput. It is important to listen to customer feedback and be proactive in resolving issues to ensure a smooth operation and customer satisfaction.
The order-taking method in which the order is filled out by the guest or server and manually delivered to the production staff for preparation is known as handwritten order or paper order.
In this method, either the guest or the server writes down the details of the order, including the items, quantities, and any special requests, on a paper order form. This form is then taken to the production staff who use it to prepare the order.
An example of this order-taking method is a traditional diner where the server manually takes the order from the guest, writes it down on a pad of paper, and brings it to the kitchen for preparation.