Final answer:
The two most important traits for order taking in Quick Service Restaurants (QSR) and Fast Casual dining are efficiency and accuracy. These ensure fast service and correct orders, which meet customers' expectations and dietary needs.
Step-by-step explanation:
The two traits that are most important in Quick Service Restaurants (QSR) and Fast Casual order taking are efficiency and accuracy. In the fast-paced environment of QSR and Fast Casual dining, customers expect a swift service that doesn't compromise on the correctness of their orders. The order-taking process must be quick to keep the line moving and ensure that the food is served hot and fresh. At the same time, orders must be taken accurately to ensure that each customer receives exactly what they have requested, meeting their dietary preferences or restrictions without error.
The ability to communicate effectively with customers is also essential. It contributes greatly to ensuring order accuracy and can lead to improved customer satisfaction. Employees should be able to confirm orders and understand any modifications clearly. Additionally, staff should maintain a friendly and professional demeanor even during peak hours, which reflects positively on the restaurant's brand and service culture.