Final answer:
The correct answer is controlling. Controlling is one of the functions of management which involves monitoring task accomplishments and taking corrective action to ensure goals are being met. Option a.
Step-by-step explanation:
The correct answer is a) controlling.
Controlling is one of the functions of management. It involves monitoring task accomplishments and taking corrective action to ensure that goals are being met. In Sonya's case, she is responsible for monitoring and controlling the tasks in her department to ensure they are being completed effectively.
For example, Sonya may use metrics and key performance indicators to monitor the progress of tasks and compare them against predetermined benchmarks. If she notices that a task is not being accomplished according to plan, she can take corrective action by providing additional resources, adjusting timelines, or reallocating tasks to ensure success.