Final answer:
The second step in the control process is measuring actual performance, which involves collecting data to assess how well objectives are being met.
Step-by-step explanation:
The second step in the control process is b) measuring actual performance. After establishing objectives and standards, managers must measure what is actually happening in terms of performance. Measurements are typically gathered using data, observation, or other tools to ascertain how well objectives are being met. By doing this, organizations can identify any deviations from the desired performance and take necessary action to correct them. These measurements are later compared to standards to determine if there are variances which should be addressed.