Final answer:
Quality of work life (QWL) is most associated with job satisfaction. It involves creating a work environment that enhances employee satisfaction, which is measured by organizational psychology within the field of industrial-organizational psychology. Exceptional customer service can improve job satisfaction and is important for organizational success.
Step-by-step explanation:
The concept of quality of work life (QWL) is most closely related to the management issue of job satisfaction. QWL encompasses various factors that can contribute to a satisfying work environment, such as safe working conditions, adequate and fair compensation, opportunities to use and develop human capabilities, the chance to grow and the security of one's job, social integration in the workplace, constitutionalism, the work-life balance, and the overall work context.
Industrial-organizational psychology has a specific focus on understanding and measuring job satisfaction, with organizational psychology dealing with the attitudes and well-being of employees, amongst other things. Psychological research, like that mentioned by Weiss (2002), suggests the importance of distinguishing between the emotional and cognitive aspects of job satisfaction to improve the reliability of its measurement.
Questions about recommending the organization as a workplace or inquiring about overall job satisfaction are typical methods used to gauge employee satisfaction. Such direct questions can serve as indicators of how changes within an organization, or specific management strategies, are affecting the morale and satisfaction of employees. Furthermore, considering job satisfaction as a vital component in providing exceptional customer service can be beneficial not just for internal relations but also for broader organizational success.
Final answer in two lines: Job satisfaction is the management issue most associated with the concept of QWL. It is routinely measured to assess and improve employee morale and productivity.