Final answer:
Troubleshooting a PC involves following six steps: identifying the problem, establishing possible causes, testing possible causes, setting up a hypothesis, testing the hypothesis, and resolving the problem.
Step-by-step explanation:
When troubleshooting a PC, it's important to follow a systematic approach. The six troubleshooting steps are:
- Identify the problem: Determine what the issue is, such as a slow performance or error message.
- Establish possible causes: Consider various factors that could be contributing to the problem, such as software conflicts or hardware failures.
- Test possible causes: Conduct tests to determine which cause is most likely, using diagnostic tools or by checking system settings.
- Set up a hypothesis: Formulate a hypothesis based on the information gathered so far, which could be related to a specific component or configuration.
- Test the hypothesis: Perform further tests to verify if the hypothesis is correct, such as replacing a faulty part or modifying settings.
- Resolve the problem: Implement the appropriate solution based on the findings from the previous steps, whether it's reinstalling software, updating drivers, or replacing hardware.
To know if the problem has been set up incorrectly, you might notice that the issue persists or worsens despite your attempts to troubleshoot. On the other hand, if the problem has been set up correctly, you'll observe that applying the solution resolves the issue and the PC functions as expected.