Final answer:
The student addressed a CD-ROM drive malfunction by reconnecting a loose cable, which is a common troubleshooting step in computer hardware maintenance.
Step-by-step explanation:
The student's question relates to resolving a hardware issue with a CD-ROM drive, specifically by reconnecting a loose cable. When dealing with computer hardware, ensuring that all connections are secure is crucial for the reliable operation of components. A CD-ROM drive not functioning intermittently could be due to various issues, but a common and simple cause is a cable that has become loose or disconnected.
By firmly reseating the cable, the student corrected the fault, restoring the drive’s functionality. In a broader educational context, this troubleshooting step would be taught in computer science or information technology classes focused on hardware and maintenance.