Question

Which of the following is an example of external-operational communication?

a) a television advertisement for business Internet services
b) a memo from human resources to employees reminding them that cultural sensitivity training will be held next week
c) a discussion between members of a project team during which they determine the next step they need to take
d) a report provided to senior management by the sales manager
e) a training session conducted by a member of the information technology team to show employees how to use the new database

Answer 1

The television advertisement for business Internet services is an example of external-operational communication, which targets potential customers and is distinct from internal communication within a company.

Step-by-step explanation:

An example of external-operational communication is a television advertisement for business Internet services. This form of communication is designed to interact with external entities, such as potential customers or clients, rather than internal operations within the company. In contrast, internal communication is focused on messages exchanged within the organization, such as human resources memos, team discussions, sales reports, or IT training sessions. External-operational communication often involves marketing, public relations, and customer outreach efforts to build the company's brand and encourage sales.