Question

Nurses in the emergency room (ER) are complaining about how the medical-surgical unit nurses are responding to them when patients are being transported to the floor. The ER nurses state that the medical-surgical nurses do not want to do their job at times. The medical-surgical unit nurses state that the ER nurses always bring the patients near change of shift. What type of conflict is represented by this situation?

1. Interpersonal
2. Intergroup
3. Organizational
4. Intrapersonal

Answer 1

The conflict between ER nurses and medical-surgical unit nurses is an Intergroup conflict that stems from issues with shift changes and patient transfers, indicative of larger systemic challenges in healthcare management.

Step-by-step explanation:

The type of conflict represented by the situation where emergency room (ER) nurses and medical-surgical unit nurses are having issues with each other is Intergroup conflict. This type of conflict occurs between different groups or teams within an organization. The ER nurses feel that the medical-surgical nurses are not receptive when patients are transferred, especially during times of shift changes. Conversely, the medical-surgical nurses believe that the ER nurses bring patients to them at inconvenient times, adding to the potential stress of a shift transition. These issues could be symptomatic of a larger systemic problem within the hospital, such as work overload, conflicting shift schedules, and the allocation of responsibilities, illustrating the complexities of healthcare management and rotating shifts. To mitigate these problems, solutions could involve better communication strategies, clearer protocols for patient transfers, and potentially adjusting staffing patterns to accommodate peak times.