Question

A nurse manager attempts to resolve conflict on the unit between staff members by bringing all sides to the table to have a discussion. What type of conflict management strategy is being displayed?

1. Accommodating
2. Competing
3. Avoidance
4. Collaborating

Answer 1

The nurse manager is using a Collaborating strategy; an approach that involves open communication and problem-solving to achieve a mutually acceptable resolution to conflicts among staff members.

Step-by-step explanation:

The conflict management strategy being displayed by the nurse manager who brings all sides to a discussion table is Collaborating. Collaborating is a constructive approach to conflict management that involves open communication, mutual understanding, and shared problem-solving. It is a cooperative strategy where all parties work together to find a solution that is acceptable to everyone involved.

Conflict resolution through collaboration is important in healthcare settings to ensure that staff relationships remain constructive and that patient care is not compromised. By encouraging all parties to express their viewpoints and by focusing on solving the problem rather than assigning blame, the nurse manager is leveraging a collaborative process that values each staff member's contribution and seeks a consensus that reflects the team's collective wisdom.