Question

A nurse manager overhears two staff nurses talking about a third nurse, who has the day off. The nurses are making unflattering comments regarding the nurse in front of several other nurses who work on the unit. The nurse manager discretely asks to speak to the nurses' in private and states, "This behavior isn't OK, especially in a hospital like ours with a 'zero-tolerance policy.' If you have an issue with this nurse please deal with that nurse directly. If you'd like me to help you with this, please let me know, and the four of us can meet." The nurse manager's behavior modeled strategies for which type of work-place conflict?

A) Stress
B) Sexual harassment
C) Horizontal violence
D) Intrapersonal conflict

Answer 1

The nurse manager's behavior in this scenario is an example of addressing horizontal violence in the workplace.

Step-by-step explanation:

The nurse manager's behavior in this scenario is an example of addressing horizontal violence in the workplace. Horizontal violence refers to conflict and hostility between colleagues at the same organizational level. In this case, the nurse manager discreetly addressed the unflattering comments made by the staff nurses about their colleague, emphasizing that such behavior is not acceptable and encouraging direct communication or inviting the nurses to seek help in resolving their issues.