Question

Javier was getting a drink from the water cooler when Hartman approached excitedly and exclaimed, "Guess what, Javier? I got the deal ... I got the big contract ... we finally closed the sale with that giant computer company. I am so excited." Javier responded in a soft voice, "That's nice." Which emotional intelligence ability does Javier most likely need to develop?

A) Ability to diagnose and recognize your own emotions
B) Ability to control your emotions
C) Ability to recognize and diagnose emotions displayed by others
D) Ability to respond appropriately to others' emotional cues

Answer 1

Javier likely needs to develop his ability to respond appropriately to others' emotional cues, as he did not match Hartman's enthusiasm in his response.

Step-by-step explanation:

In the scenario presented, Javier's response to Hartman's excited announcement was subdued, suggesting that he may need to develop his ability to respond appropriately to others' emotional cues (Option D). Javier's reaction does not match the level of enthusiasm and excitement expressed by Hartman, indicating a potential gap in emotional intelligence, particularly in the aspect of social awareness and relationship management. This ability includes understanding and acknowledging others' emotional states through verbal and non-verbal communication, and responding in a manner that is congruent with the social context.