Question

Lana was sitting somberly in her office. Her face had an angry expression and she had a tear in her eye. One of her co-workers asked her how she was doing. Lana responded, "I am fine." Concerned, the co-worker asked, "Are you sure?" Lana again responded, "Yes, there is nothing wrong, I am fine." Which emotional intelligence ability does Lana most likely need to develop?

A) Ability to diagnose and recognize your own emotions
B) Ability to control your emotions
C) Ability to recognize and diagnose emotions displayed by others
D) Ability to respond appropriately to others' emotional cues

Answer 1

A) Ability to diagnose and recognize your own emotions

Lana needs to develop the ability to recognize and diagnose her own emotions, as she is not acknowledging her true feelings, which is an aspect of emotional intelligence.

Step-by-step explanation:

Lana most likely needs to develop the Ability to diagnose and recognize your own emotions (A). Given her angry expression and tears, her actual emotional state seems to contradict her verbal assurance that she is "fine."

This discrepancy suggests a lack of awareness or acknowledgment of her authentic emotional state, a core aspect of emotional intelligence.

It is important for individuals to recognize and understand their own emotions to manage them effectively and communicate accurately with others. Emotional intelligence is key to personal well-being and successful interpersonal interaction.