Final answer:
Hospitality managers might use contract maintenance services when specialized skills are required, during surges in maintenance needs, or to focus on core business competencies and customer service.
Step-by-step explanation:
Under certain circumstances, it may be appropriate for hospitality managers to use contract maintenance services. One circumstance is when the specialized skills required for a task are not available in-house. Hospitality managers might contract maintenance for complex systems, such as heating, ventilation, and air conditioning (HVAC), where expert knowledge is crucial for effective operation and compliance with health regulations.
Another appropriate situation is when there is a surge in maintenance needs that exceed the capacity of regular staff. This can be due to seasonal demands or following an emergency, such as the need for a comprehensive cleaning after an infection outbreak. Using contract maintenance services can be a flexible solution to manage these fluctuations.
Finally, focusing on core competencies is essential for any business. By outsourcing maintenance tasks, hospitality managers can concentrate on providing exceptional customer service and enhancing guest experiences, which in turn can lead to positive feedback and increased job satisfaction.