Final answer:
Facilities play several important roles in the hospitality industry, including providing a physical space, creating a comfortable atmosphere, ensuring necessary resources, maintaining cleanliness and safety, and managing suppliers.
Step-by-step explanation:
The roles fulfilled by facilities in the hospitality industry include:
- Providing a physical space for customers to use and enjoy services.
- Creating a comfortable and appealing atmosphere for customers.
- Ensuring the availability of necessary equipment and resources.
- Maintaining cleanliness and safety standards.
- Managing and coordinating suppliers for food, furniture, and other supplies.
For example, in a restaurant, the facilities would include the dining area, kitchen, restrooms, and parking lot. These facilities are essential for delivering a positive customer experience and meeting their needs.