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A key component of total quality management (TQM) is Multiple

a.Choice zero defects.
b.All of the answers represent components of TQM.
c.customer satisfaction.
d.continuous improvement

1 Answer

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Final answer:

All of the answers provided, zero defects, customer satisfaction, and continuous improvement, are key components of TQM, which is a comprehensive approach to organizational management that seeks long-term success.

Step-by-step explanation:

A key component of total quality management (TQM) is All of the answers represent components of TQM.

TQM is a management approach centered on quality, based on the participation of all members of an organization, and aiming at long-term success through customer satisfaction, and benefits to all members of the organization and to society.

Among the components of TQM, zero defects is a philosophy that aims for no defects in the manufacturing process. Customer satisfaction is another crucial pillar, ensuring the end-user's needs and expectations are met or exceeded.

Lastly, continuous improvement is about always seeking to improve processes, products, and services.

In the context of evaluating the quality of a design, engineers often focus on product attributes and whether prototypes were tested adequately, with the ultimate goal being to ensure high quality in the final product.

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