Question

Faisal is the general manager of Neptune’s Landing, a seafood restaurant with two locations in his city. On a busy weekend night when the restaurant is short-staffed, he has to take on the role of a disturbance handler several times. Which of the following is Faisal most likely to be engaged in as part of this role?

Multiple Choice
a)giving the staff encouragement and motivation several times during the evening
b)conveying information about changes in stations and menu items to the wait staff
c)arranging with a local staffing agency to send in several temporary front-of-house workers
d)dealing with irate customers and conflicts between overworked servers and kitchen staff
e)training new wait staff in the restaurant’s procedures and customer service philosophy

Answer 1

As a disturbance handler, Faisal is most likely to be involved in resolving conflicts between staff and dealing with customer complaints to ensure smooth operations during a busy period at the restaurant.

Step-by-step explanation:

When Faisal, the general manager of Neptune’s Landing, assumes the role of a disturbance handler, he is most likely to engage in dealing with irate customers and conflicts between overworked servers and kitchen staff. This is because disturbance handlers are commonly involved in taking corrective action during conflicts and crises that occur within the organization. Given the high-pressure environment of a seafood restaurant on a busy weekend night, resolving interpersonal conflicts and ensuring customer satisfaction are critical to maintaining the restaurant’s reputation and smooth operation.