Final answer:
Managers play a crucial decisional role when responding quickly to severe pressures and problems, requiring them to manage stress, make decisive actions, and anticipate future situations while being fully aware of the responsibility and expectations of their role.
Step-by-step explanation:
The decisional role managers play when they respond to severe pressures and problems demanding immediate action is critical. Managers often have to deal with various stressors specific to their occupation, such as physical dangers, excessive paperwork, dealing with the court system, tense interactions, and making life-and-death decisions. These stressors require managers to process abstract information, anticipate situations that have yet to arise, and make individual sacrifices for the greater good. In these high-pressure situations, managers must exercise their decision-making skills decisively and proactively.
Being able to manage stress and make quick decisions is vital in many managerial roles. Managers must know they are responsible for particular processes and/or outcomes and must take initiative when confronting problems. As Noel's experience illustrates, being decisive in times of crisis can make all the difference, such as when following up with other departments or during emergency situations that they might have encountered previously in their careers.