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Which of the following is a component of customer loyalty index?

A) average customer life
B) desire to repurchase
C) customer's income level
D) customer's demographic details
E) customer satisfaction

User Yogishaj
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1 Answer

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Final answer:

The component of the customer loyalty index in question is desire to repurchase. The mean amount spent on produce is a statistic, and autonomy is most strongly predictive of job satisfaction.

Step-by-step explanation:

The component of customer loyalty index in the options provided is B) desire to repurchase. Customer loyalty indexes often include factors such as repurchase intentions, customer satisfaction, and the likelihood of recommending a business to others. Other metrics like the customer's income level or demographic details may influence loyalty but are not direct components of the loyalty index itself.In a study determining the mean amount spent on produce per visit by customers, the $12.84 figure represents a D) Statistic, as it is a summary measure calculated from a sample. The population would be all visits to the grocery store, the sample is the 1,000 visits recorded, the parameter is the overall average spending by all customers which we may be trying to estimate, the variable is the amount spent on produce, and the data is the actual amounts spent by each of the sample visits.Regarding overall job satisfaction, the most strongly predictive factor listed in the given options is c) autonomy. While aspects like financial rewards and work content are important, autonomy tends to have a strong correlation with job satisfaction because it relates to the control employees feel they have over their work.

User Gordon Thompson
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