Final answer:
In the assignment workbench, you can use the agent assignment rule to automatically assign agents to tasks based on specific criteria.
Step-by-step explanation:
In the assignment workbench, you can use the agent assignment rule to automatically assign agents to tasks. This rule is based on conditions that you define, and when those conditions are met, the rule will assign the task to a specific agent.
For example, you can create a rule that automatically assigns tasks to agents based on their language proficiency. If a task requires a Spanish speaker, the assignment workbench can automatically assign it to an agent who is fluent in Spanish.
The agent assignment rule is a powerful tool that allows you to streamline your task assignments and ensure that they are matched with the most appropriate agents based on specific criteria.