Final answer:
When communicating about a crisis, avoid providing information based on hopes rather than known facts. It's important to fairly represent uncertainty, communicate risks without alarming language, and avoid making unduly positive or negative predictions about the future.
Step-by-step explanation:
When communicating about a crisis, certain approaches should be avoided to maintain credibility and foster constructive conversation. Among these, one should particularly steer clear of providing information about what you hope to be true rather than what is known. This maintains transparency and prevents the spread of potentially false hope or misinformation.
It is vital to fairly represent uncertainty and communicate risks effectively without being alarmist. Utilizing language that indicates the potentiality - with terms like "possible," "likely," "plausible," and "risk" - helps to soften the message while still underscoring the seriousness of the situation.
Furthermore, recognizing challenges and expressing concern are crucial for open communication, as it encourages collective awareness and mitigation of risks. Prudence dictates not to promise a rosy future unequivocally, as no one can foretell the future with absolute certainty. Instead, embracing a stance that shows an understanding of the situation and a readiness to deal with various outcomes reflects a more responsible and balanced approach to crisis management.