Final answer:
A case can be set to the 'open' state by performing certain actions, such as creating a new case or assigning it to an employee.
Step-by-step explanation:
In legal terms, a case is set to the 'open' state when it has been filed and is currently active within the judicial system, awaiting or undergoing proceedings. A case can be set to the 'open' state in a computer system by performing certain actions. Some common actions that lead to a case being set to 'open' include:
- Creating a new case or ticket
- Receiving a new request or complaint
- Assigning a case to an employee or team
- Reopening a previously closed case
These actions are typically performed in a helpdesk or customer support system, where cases are tracked and managed.