Final answer:
Agents utilize special handling notes to manage items that require careful attention during processing or transportation. These notes guide the handling of fragile, hazardous, or perishable items, ensuring safety and quality in various industries.
Step-by-step explanation:
Agents are the ones who primarily utilize special handling notes in various professional contexts. Special handling notes are instructions or pieces of information that provide guidance on how to deal with, process, or transport certain items that require special attention. This could apply to a wide range of sectors including shipping, logistics, aviation, healthcare, and even hospitality. For instance, in shipping, an agent might handle a package that is fragile, hazardous, or perishable, and the handling notes would ensure that anyone dealing with that package would treat it accordingly to prevent damage, injury, or spoilage.
These notes are not typically used by consumers or customers at the point of sale, although the benefits of such careful handling do ultimately affect them. Instead, handling notes are more of a 'behind-the-scenes' element of operations that help ensure goods and services are delivered in the best possible condition or manner.