Final answer:
In a CSM implementation team, key roles include the project manager, implementation specialist, data analyst, trainer, and technical support. Each role has specific responsibilities, such as managing the project.
Step-by-step explanation:
In a CSM (Customer Success Manager) implementation team, there are several key roles with different responsibilities:
Project Manager: Responsible for planning and managing the implementation project, including setting project goals, creating a timeline, and coordinating team members.
Implementation Specialist: Responsible for configuring and customizing the CSM software to meet the client's specific needs. They work closely with the client to gather requirements and ensure a smooth implementation process.
Data Analyst: Responsible for analyzing and interpreting data collected from the CSM software. They provide insights and recommendations to the client to help improve customer success and satisfaction.
Trainer: Responsible for training the client's team on how to effectively use the CSM software. They conduct training sessions, create training materials, and provide ongoing support and guidance.
Technical Support: Responsible for providing technical assistance and troubleshooting to the client during the implementation process. They help resolve any technical issues or challenges that arise.