Final answer:
The ability of a partner to report and manage cases on behalf of customers depends on the company's policy and system capabilities, varying across different SaaS or B2B arrangements.
Step-by-step explanation:
The question 'Can a partner report and manage cases on behalf of customers?' refers to the ability of business partners, such as vendors or service providers, to interact with a customer's account or support cases within a company's operational framework. This is often seen in software as a service (SaaS) companies, managed service providers, or other business-to-business (B2B) arrangements. In these scenarios, a partner can have permissions to manage cases and perform certain actions on behalf of their customers. This capability is typically governed by contractual agreements and the specific partner management tools provided by the company to the partner.
Whether true or false, the functionality for a partner to manage cases for a customer depends on the individual company's policy and the technological solutions they have in place. As such, there is no universal answer, and one would need context about the specific company or system in question to provide a definitive response.