Final answer:
The type of product model categories included in CSM are all the options listed A to G: Application, Contract, Consumables, Service, Software, Hardware, and Facility, which cover a broad range of both tangible and intangible goods and services.
Step-by-step explanation:
The term “product model” refers to the broad classifications under which various types of products and services are categorized within a business framework, such as a Customer Service Management (CSM) system. In a CSM context, the categories can encompass a wide range of product types - from tangible goods to intangible services. Therefore, the answer to what type of product model categories are included in CSM is H. All of the above:
- Application refers to software applications designed to help users perform tasks.
- Contract includes agreements or legal documents outlining terms between parties.
- Consumables are goods that are intended to be used up and replaced.
- Service represents the non-tangible goods, assistance or advice provided to customers.
- Software is a set of instructions, data or programs used to operate computers and execute specific tasks.
- Hardware comprises the physical components of technology systems.
- Facility relates to physical buildings or structures that provide a space for work or services.
The CSM framework will cover products that can be both capital and consumer goods, as well as services that are part of economic activities. This categorization plays a crucial role in understanding the diverse aspects of goods and services within the scope of a company's offerings or within the broader economy.