Final answer:
To use the assignment workbench to manually assign agents, open the application, locate the task, drag and drop it onto an agent's name or use an 'Assign to' feature, and save the assignment.
Step-by-step explanation:
To manually assign agents using the assignment workbench, you'll need to follow several steps. First, open the assignment workbench within your service management application. Then, locate the task or incident you wish to assign. You'll typically see a list of available agents or groups on one side of the workbench and the unassigned tasks or incidents on the other.
Select the task you want to assign, and then drag and drop it onto the desired agent's name or group. Alternatively, you might have a feature to click on the task and choose 'Assign to' or 'Reassign' to select an agent from a list. Remember to save the assignment to ensure that it is recorded in the system.
By manually assigning tasks, you can ensure that the right expertise is matched with particular issues, which is crucial for the efficient resolution of tasks and maintenance of service quality.