Final answer:
To configure agents to receive chat requests, you can use a chat platform like Zendesk Chat. By creating agent profiles and assigning them to specific departments or teams, agents can receive chat requests from customers. Availability and routing rules can also be set to ensure the right agent receives the requests.
Step-by-step explanation:
To configure agents to receive chat requests, you need to use a chat platform or software that supports agent configurations. One example of such a platform is Zendesk Chat. In Zendesk Chat, you can create agent profiles and assign them to specific departments or teams. These agents will then be able to receive chat requests from customers or website visitors who need assistance.
For instance, in Zendesk Chat, you can create an agent profile for the sales team and assign them to the sales department. When a customer visits your website and initiates a chat, the chat request will be routed to an available sales agent who can then provide assistance.
Furthermore, in Zendesk Chat, you can set the availability and routing rules for agents, ensuring that the right agent receives the chat requests at the appropriate time.