Question

When installing virtual agent, NLU is activated but what needs to be done to enable it for use? (Select 2)

A. Configure NLU Intent
B. Configure NLU Entity
C. Enable it for use
D. Select NLU Provider

Answer 1

To enable NLU for use in a virtual agent, you need to configure NLU Intent and NLU Entity, and then enable NLU for use. You may also need to select an NLU Provider.

Step-by-step explanation:

To enable NLU (Natural Language Understanding) for use in a virtual agent, you need to perform two steps:

1. Configure NLU Intent: This involves defining the different intents or actions that the virtual agent should recognize and respond to. For example, if the virtual agent is a chatbot on a shopping website, intents could include 'search for products' or 'check order status'.
2. Configure NLU Entity: Entities are the specific pieces of data that the virtual agent needs to extract from a user's input. For instance, in the shopping website example, the entity could be the product name or the order number.

Once you have configured the NLU Intent and NLU Entity, you can enable NLU for use. This means that the virtual agent is now set up to understand and interpret natural language inputs from users, allowing it to provide accurate and relevant responses based on the detected intents and entities.

Additionally, you may need to select an NLU Provider. There are various NLU providers available that offer pre-trained models and APIs to power NLU capabilities in virtual agents.