Final answer:
In Customer Service Management (CSM), the agent workspace supports a variety of views including List view, Form view, and Split view to help agents efficiently manage customer issues.
Step-by-step explanation:
In CSM (Customer Service Management), the agent workspace is designed to support various views that enhance the efficiency and effectiveness of customer service agents. These views typically include but are not limited to:
- List view: Displaying a list of all the tickets, cases, or tasks assigned to the agent or team.
- Form view: Enabling agents to view and edit the details of a specific case or ticket.
- Split view: Offering a combination of list view and form view, allowing agents to navigate between tickets or cases while viewing details on the same screen.
These views are beneficial in organizing and managing the workload, providing a comprehensive framework to address customer issues efficiently. They can be customized to fit the specific needs of an organization or the preferences of individual agents.