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What can you utilize to send periodic updates on high priority cases for customers and internal stakeholders?

A. Case Analytics
B. Case Summary
C. Case Digest
D. Post Case Review
E. Special handling notes

User Abby
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1 Answer

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Final answer:

To provide updates on high priority cases, one should utilize a Case Digest, which summarizes case details for stakeholders.

Step-by-step explanation:

To send periodic updates on high priority cases for customers and internal stakeholders, one could utilize a Case Digest. This tool typically compiles key information and updates on various cases, allowing for a quick overview and regular dissemination of progress and status updates. It could be especially useful in a business or legal environment where tracking the ongoing developments of cases is critical. While a Case Analytics tool would focus on the data aspect, a Case Digest serves a communication function, a Case Summary may be too brief for ongoing updates, a Post Case Review is usually done after the case is closed, and Special Handling Notes are more for specifics that do not cover the entirety of case updates.

User Hitesh Joshi
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