Final answer:
The correct statement about Agent Workspace is that it provides an integrated and intuitive user experience, is optionally used alongside traditional interfaces, does not require excessive navigation, and is typically configurable.
Step-by-step explanation:
The correct statement about Agent Workspace (AW) is B: It provides an integrated and intuitive user experience. Agent Workspace is a feature in certain customer service and support software that aims to consolidate various tools and information sources into a single, streamlined interface, thereby reducing the need for extensive navigation between different parts of the software. Agents have the flexibility to choose between AW or the traditional user interface depending on their preference or the task at hand, which means that statement A is incorrect. The purpose of AW is to reduce the complexity and improve efficiency, hence C is not correct about AW requiring high levels of navigation. Statement D is also not correct as AW is usually designed to be configurable to match the specific workflow and needs of an organization.