Final answer:
CSAT scores are typically viewed by CSM Managers and CSM Executives, but can also be made available to CSM Agents depending on company policy. Therefore, the answer is D. All of the above.
Step-by-step explanation:
The role that can see the CSAT score for agents depends on the organizational structure and the permissions set within the customer service management (CSM) tool being used. However, typically, the CSAT scores can be seen in management roles such as:
In some cases, these scores may also be transparent and available to the agents themselves for self-evaluation purposes. Therefore, the correct answer is D. All of the above, as it includes CSM Managers, CSM Executives, as well as CSM Agents if the organization has enabled it. It's important to note that access to these scores is usually contingent upon the company's policy and data access protocols.