Question

Which of the following functions can be completed when using the Field Service Management Application on a mobile device offline? (Choose three.)

A. Manage requests
B. Execute assigned tasks
C. Close work orders
D. Manage cases
E. Manage assets

Answer 1

Offline functions of the Field Service Management Application on a mobile device include executing assigned tasks, closing work orders, and managing assets, enabling continued productivity in the absence of an internet connection.

Step-by-step explanation:

When using the Field Service Management Application on a mobile device offline, there are specific functions that can still be performed without an internet connection. These include the abilities to:

• Execute assigned tasks
• Close work orders
• Manage assets

Being able to execute assigned tasks allows technicians to view and follow through with their work even when the internet is not accessible. Closing work orders is crucial, as it allows technicians to mark jobs as finished, ensuring that the records are updated once the device reconnects to the internet. Furthermore, managing assets includes viewing and updating information about equipment and inventory, which is beneficial for keeping track of materials used during the job. Note that while offline, some data-dependent features might be limited or unavailable until a connection is restored.