Final answer:
A knowledge product entitlement is a feature that allows customers to access specific articles or information based on their entitlement level. It determines what content a customer has the right to view or access based on their purchase or subscription.
Step-by-step explanation:
A knowledge product entitlement is a feature that allows customers to access specific articles or information based on their entitlement level. It determines what content a customer has the right to view or access based on their purchase or subscription. For example, if a customer purchases a software product, they may have access to articles or documentation specifically related to that product.
This feature is commonly used in software companies or online platforms that offer subscription-based services. It helps to provide a more personalized and relevant experience for the customers, as they can access information that is directly related to the products they have purchased or subscribed to.
By using a knowledge product entitlement, companies can ensure that customers have access to the most relevant and helpful information, which can improve their overall satisfaction with the product or service.