Final answer:
The correct answer is A: CSM uses the existing ServiceNow Asset App to create and maintain products and assets, leveraging its functionalities within customer service operations.
Step-by-step explanation:
The correct statement is: A. CSM uses the existing ServiceNow Asset App to create and maintain products and assets. CSM, which stands for Customer Service Management, utilizes the integrated Asset Management application within the ServiceNow platform.
This application helps organizations track and manage their physical, contractual, and financial assets across their lifecycle. It isn't accurate to say that CSM uses a separate, purpose-built asset app; rather, it leverages the existing functionality provided by ServiceNow to manage assets efficiently within the context of customer service operations.