Final answer:
Knowledge Product Entitlement helps reduce call volume, makes case management easier for agents, and allows access to product-specific Knowledge Articles, enhancing the efficiency and effectiveness of customer support services.
Step-by-step explanation:
Knowledge Product Entitlement provides several benefits that are critical to efficient customer support and service delivery. Firstly, it helps to reduce call volume by providing customers with direct access to information, which can resolve issues without the need for direct interaction with support agents. This can lead to a significant reduction in the number of calls support centers receive, freeing agents to deal with more complex issues. Secondly, by linking information directly to a customer's owned products, Knowledge Product Entitlement makes it easier for agents to manage case volume because it provides them with quick access to relevant information, reducing the time spent on each case. Lastly, it allows access to Knowledge Articles that are specific to the products owned by the customer, ensuring they receive the most relevant and helpful information. This targeted support improves customer satisfaction and streamlines the support process.