Final answer:
The integration of Customer Service Management with Service Management enables agents to create records like incidents and requests from open cases, improving issue resolution and customer experience.
Step-by-step explanation:
The functionality provided by the Customer Service Management integration with Service Management allows agents to effectively manage and resolve cases by creating related records such as incidents, problems, changes, and requests directly from an open case. This integration streamlines the processes and ensures a consistent approach to handling customer issues, enabling efficient resolution and improving the overall customer experience.