Final answer:
The Customer service manager is usually the role with the authority to specify both skills and mandatory skills for cases and tasks within a customer service framework.
Step-by-step explanation:
The role that can specify both skills and mandatory skills for cases and tasks in a customer service context is most likely the Customer service manager. Customer service managers are typically responsible for overseeing the customer service operations within an organization, which includes managing the team and ensuring that the right skills are matched to the right tasks and cases. This involves identifying skill sets required for different cases, assigning tasks based on those skills, and mandating certain skills for specific high-priority or specialized tasks. Meanwhile, customer admins, field service dispatchers, customer service agents, and partner admins might be involved with skills to some extent but usually do not have the authority to define mandatory skills as comprehensively as managers do.
The role that can specify both skills and mandatory skills for cases and tasks is Customer Service Managers. As managers, they are responsible for specifying the necessary skills required for customer service cases and tasks, as well as any mandatory skills that must be possessed by the agents or employees.