Final answer:
In an incident management system, information in the 'Contact' Case Field is copied to the 'Caller' Incident Field to identify the individual reporting the incident.
Step-by-step explanation:
When information is entered into the Case Field named 'Contact', it is typically copied to the Incident Field called 'Caller'. The 'Caller' field in an incident management system is used to identify the individual who reported the incident or is the point of contact. It is essential for service desk professionals to ensure that the information is accurately populated to track incidents effectively and to provide timely support and follow-up.